About Our Company
Since 1992 we have serviced Chino Valley along with surrounding areas in Orange County. We are a small plumbing company operating from chino with 30+ years of experience underneath our belt. Throughout the years our company's success has been built on our reliability, constancy, honesty and most of all our customer satisfaction with our excellent plumbing service. Our technicians are trained to handle all types of plumbing issues that they come across and our office personnel know how to handle any and all concerns that our customers may have. Whether you are dealing with one of our technicians or office personnel, you are guaranteed to be treated in a friendly manner.
Meet the Team
Hello, my name is Mike Burns, and I am the owner and President of Vortex Plumbing. I would like to tell you a little bit about myself and my company. I spent 4 years in the military just after High School in 1980, My job title was a Plumber and Water purification specialist. I started plumbing in the military and landed a job with a plumbing company in 1985 just after I got out of the service. I started Vortex Plumbing in 1992 and slowly built it up from there. I am an honest, trust worthy and reliable man. I believe in honesty, kindness, and cleanliness. I treat everyone the way I want to be treated. When I was working as a technician it would always put a smile on my face when I would leave the job after a repair and the homeowner or tenant would say "Thank you so much" there's no better feeling to help someone out when they're in distress. We now have 8 employees and 6 company trucks that are fully loaded and on the road. I want all my employees to have the same personality and caring about customers as I did, therefore we do background checks and drug testing upon hiring any new employees, we look at integrity, honesty, and a good personality and people that truly care and fit into our company. I think the thing that separates us from other Plumbing Companies is that we charge by the hour, not by the job. That way customers get what they pay for and don't get ripped off. For instance, you might call a plumber out, he might say “I can fix it right now for $350.” And you agree. If it takes him 45 minutes to do the repair, you just paid $350 for 45 minutes. What we charge at this time is $102.00 per hr. per plumber. No travel time, just from the time we get there until the time we leave. After the first hour, we charge by the half hour.
Hello, my name is Russell Coleman and I am the Foreman Plumber at Vortex Plumbing. I have been in the plumbing industry for over 30 years. Over the years, I have built a strong foundation of knowledge that includes but not limited to new builds, repairs, installations, remodels and tenant improvements for residential, commercial, and industrial projects. Not only have I worked as a plumber out in the field, I also have experience as operations manager that has allowed me to learn the ins and outs of the plumbing trade. I have become knowledgeable with job and material costing, proper plumbing codes, and strong and trustworthy customer relationships. I strive to deliver quality service and customer satisfaction, and I look forward to servicing you for all your plumbing projects!